• Full-time role Monday - Friday 8.30 am - 5.00 pm
• Work towards a fulfilling career path with endless opportunities for your growth and development.
• Competitive Salary of up to $130,000 + Benefits Package

About the Company:

This is a global logistics company that offers highly specialised solutions for major industries worldwide.

About the role:

Are you ready to lead with impact and drive customer satisfaction to new heights? I am on the lookout for a dynamic individual to fill the role of Logistics Customer Care Manager.

As the heart of the customer care operations, you'll lead, direct, and optimise the Wellington team towards delivering exceptional service quality and driving sustainable growth. You'll be joining a team that fosters a supportive and fun work environment, work hard and celebrate the wins!

Other Duties of the role include:

• Lead, direct, and optimise the local Customer Care team to ensure customer excellence and sustainable growth.
• Utilise your forwarding and market knowledge to drive service improvement initiatives, ensuring customer satisfaction and engagement.
• Collaborate closely with operational and commercial stakeholders to optimise the customer experience.
• Take ownership of sales activities and ensure seamless customer onboarding.
• Champion continuous improvement of processes and controls, including effective customer complaint management.
• Facilitate seamless information exchange and collaboration with your team and other stakeholders for efficient shipment management.

About you:

The ideal candidate is a customer champion, adept at problem-solving and relationship-building to elevate service standards. With approximately four direct reports, you'll need to bring strong leadership skills and a knack for team development to the table.

Other skills of the role include:

• Strong problem-solving abilities, with the capacity to think creatively and maintain composure under pressure.
• Exceptional organisational skills, including proficient task prioritisation, effective time management, and meticulous attention to detail.
• Outstanding communication skills, both written and verbal.
• Exemplary interpersonal abilities, enabling positive and constructive collaboration with diverse stakeholders.
• At least five years in the logistics field, with a comprehensive understanding of Logistics and operations.
• Previous leadership and coaching experience is highly beneficial, with a genuine drive and enthusiasm for guiding and motivating teams.

If you're interested in joining a close-knit, genuine and well-connected global business, hit APPLY now to Lily Misselke or call directly at 027 444 8535 for a confidential chat!