NO OVERSEAS BASED APPLICANTS please

Claims and Collection Specialist

Overview

Take your career to the next level! A dynamic role with a multiple award winning company in their Penrose Head Office
As Claims & Collections Specialist, you’ll play a vital role in managing Motor Vehicle claims and debt portfolios, ensuring smooth recovery processes, and providing exceptional service to clients and external partners
Reporting directly to the Claims Manager you will be joining a collaborative small team committed to professionalism and excellence in claims management

Offer

Key Tasks
Claims Administration

Investigate accident circumstances to determine liability using information from branches and customers
Communicate with customers, insurers, and third parties via phone, email, and mail
Enter invoices and finalise jobs in Exo as required
Maintain accurate records and strong communication internally and externally

Claims Recovery

Liaise with third-party insurers to determine liability and recover costs
Manage knock-for-knock (K4K) claims and uninsured claims with third parties
Recover unpaid excesses from customers and escalate to collections if required
Support the repair process: from quoting, purchase orders, and booking repairs, to invoicing
Maintain positive supplier relationships and ensure clear and timely resolution of issues

Debtors & Reporting

Review outstanding excess charges and unpaid repair costs
Monitor time payers and follow up on all debtors before reaching 30+ days overdue
Engage with debt collection agencies and provide reporting to management
Support pricing integrity through supplier agreement reviews and invoice checks

You

Will have a minimum 3 years’ experience in a claims support role, collection’s role or similar - Motor Vehicle claims experience essential
Experience in the insurance industry would be a plus
Claims debt portfolio management and experience with debt collection agencies
Outstanding verbal and written communication, handling sensitive conversations professionally
Microsoft Excel, Word, Outlook, Teams, and internal claims or case management systems proficiency
Full Drivers Licence

CLICK APPLY If you’re a proactive professional with a strong background in claims and collections! Sue Brash

Claims & Collections Specialist - Penrose