Are you a detail-oriented customer service professional who thrives on delivering exceptional support and keeping things running smoothly behind the scenes?

Our client, a well-established and respected national brand, is seeking a Customer Care Consultant to join their Tauranga-based operations team.
In this varied and fast-paced role, you’ll be responsible for providing outstanding service to customers — from processing orders and managing product queries to coordinating contract setups and ensuring smooth day-to-day operations. You’ll be part of a supportive team that prides itself on accuracy, efficiency, and living out their “customer-first” values.

Key Responsibilities

• Manage new customer contracts and account setups.
• Process sales orders, returns, and credits accurately and efficiently.
• Liaise with freight partners and customers to ensure timely deliveries.
• Respond to customer inquiries with professionalism and care.
• Assist with general office and administration tasks as required.

The ideal candidate will bring:

• Highly organised with great attention to detail.
• Confident using computer systems (MS Office and ERP experience ideal).
• A clear and friendly communicator – both over the phone and in writing.
• Able to multitask and work well under pressure.
• A proactive team player who enjoys helping others and solving problems.

If you’re ready to bring your customer service skills to a role where every day is different, we’d love to hear from you.