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Service Development Change Facilitator

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Service Development Change Facilitator

Posted 24 June 2024
What is in it for youNZ$75000.00 - NZ$80000.00 per annum
Job type Fixed-Term

Job description

About Us: Our client is a charitable none for profit organisation, dedicated to enhancing health through outstanding primary care. They serve a diverse population of approximately 315,000 across the Wellington, Hutt Valley, and Wairarapa regions, primarily through there network of general practices and community health services. Our commitment extends to collaboration with DHBs, iwi, and other partners to ensure comprehensive healthcare delivery.

Role Purpose: As the Change Facilitator for the Urgent Care & Afterhours Programme, your primary responsibility is to lead the development and implementation of change management strategies within our Service Development Programmes. This role is pivotal in driving positive transformation and ensuring effective stakeholder engagement across multiple regions.

Key Responsibilities:

  • Apply service improvement concepts to drive and sustain positive change.
  • Develop and implement change management plans, ensuring successful outcomes.
  • Manage relationships and facilitate collaboration across sectors and stakeholders.
  • Engage and coach stakeholders through periods of transition and change.
  • Monitor progress, evaluate outcomes, and adjust strategies as needed.
  • Interpret data for reporting purposes and maintain high-quality documentation.

Key Relationships:

  • Internal: Urgent Care & Afterhours Team, Practice Development Team, Clinical & Quality Team, Population Health Team, Analyst Team, Tū Ora Leadership Team.
  • External: Urgent Care & Afterhours staff, other PHOs and primary networks, general practice staff, Te Whatu Ora key staff, community health staff.

Competencies Required:

  • Experience in leading change processes within operational environments.
  • Strong communication and relationship-building skills across diverse stakeholders.
  • Ability to work effectively in cross-cultural settings, particularly with Māori and Pacific communities.
  • Proficiency in project management and change management methodologies.
  • Understanding of Lean principles and their application within healthcare settings (desirable).
  • Knowledge of the health sector and its complexities.
  • Tertiary level education: qualifications in Change Management, Lean Methodologies, or Project Management are desirable.

Health and Safety:

  • Ensure compliance with health and safety policies and procedures.
  • Participate in health and safety management practices.

Application Process:
Please submit your CV to this link, for a conversation around this role please contact Emily Phipps.

To be considered for this role you must hold New Zealand working rights.