A well-established and respected security firm is seeking a reliable and detail-focused Alarm Monitoring Operator to join their high-performing team. Based in a Wellington monitoring centre, you’ll play a vital role in protecting residential, commercial, educational, and corporate clients by responding to security alarms and dispatching the appropriate personnel.

This is an excellent opportunity for someone with a calm and professional demeanour who thrives in fast-paced, high-responsibility environments.

Key Responsibilities

• Monitor and respond to a range of alarms (intruder, fire, panic, power failure, etc.)
• Dispatch mobile security teams or contact keyholders/emergency services as needed
• Take inbound calls from clients, technicians, and emergency contacts
• Maintain accurate event logs and client records
• Review and update customer files to ensure system accuracy
• Remain calm, clear, and professional in all communications - especially under pressure
• Work independently, including sole-charge during certain shifts

Shifts & Roster: 6 days on, 3 days off - Rotating 3-week schedule providing 24/7 coverage:

• Week 1: 7:00 AM – 3:00 PM
• Week 2: 3:00 PM – 11:00 PM
• Week 3: 11:00 PM – 7:00 AM (night shifts are shared and may be infrequent)

Flexibility to work public holidays and cover shifts when needed is essential.

What You’ll Bring Essential:

• NZ Citizen or Permanent Resident
• Full NZ driver’s licence and reliable transport (location not serviced well by public transport)
• Excellent attention to detail and data accuracy
• Strong communication skills and a professional phone manner
• Ability to work autonomously and remain calm under pressure
• Willingness to work rotating shifts, including nights and holidays
• Clear criminal record (Police vetting applies)
• Two verbal references from previous managers/supervisors

Preferred:

• Experience in call centres, admin roles, or monitoring centres
• Familiarity with alarm systems or dispatch processes
• Strong written communication skills

What You’ll Get

• Full on-the-job training across all shift types (including some night training)
• A role that directly contributes to people’s safety and peace of mind
• Supportive team environment with strong values and leadership
• Stable full-time employment in a critical industry
• Opportunities for long-term growth and professional development into Supervisor position. 

How to apply

Please submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions and would like to get in touch directly, please get in touch with Katie Oakes on katie@kinetic.co.nz, or call 0221760308 for a confidential discussion.