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Customer Service Representative

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Customer Service Representative

Posted 21 February 2024
What is in it for youCompetitive Salary
Job type Permanent
SectorCorporate ServicesAdministration

Job description

  • Parnell location, competitive salary, training and development opportunities
  • Beautiful high-end product, rapidly growing within NZ Market
  • Charismatic, fun team with ambitious growth plans, liaise with designers and architects

About the company

My client is a high-end, interiors company and is at a really exciting phase in their journey. They collaborate with architects, designers, contractors, and homeowners to design purpose-specific flooring solutions, crafting innovative solutions for both commercial and residential spaces. Throughout its evolution, the company has embraced innovation, positioning itself at the forefront of the industry.

About the role

As the Customer Service & Support professional responsible for the New Zealand Sales Office, you will play a crucial role in coordinating all operational aspects. A strong understanding of the company's multi-functional departments is essential, as you will oversee interlinked processes in New Zealand while also being knowledgeable about the support provided by the Australian office. Your responsibilities include managing customer inquiries and sales orders in the New Zealand office, while the Australian office supports various functions such as purchasing, logistics, accounts, sampling/marketing, and technical aspects. With a strong grasp of the vast product line and a solid understanding of companywide procedures, you will be well-equipped to address any questions posed by customers or the sales team. Upholding the company's reputation for outstanding customer service, you are expected to go above and beyond to provide exceptional support to both our customer base and sales team.

Some of your tasks may include:

  • Entering and monitoring customer orders to ensure on time delivery and accuracy.
  • Ordering and organising stock to come from Australia on a weekly basis.
  • Communicating with 3PL agents in regard to storage, delivery, freight cost, returns etc.
  • Daily invoicing and sending of sales orders.

About you

The ideal candidate will have an enthusiastic and bubbly personality and can tackle their work with a can-do attitude. You will need to have excellent communication and presentation. Proven experience working in a similar Customer Service role is essential, as well as clear and polite phone manner.

If you are interested in this position and would like to be considered please APPLY NOW to Charlotte.