Role overview

Our client is a respected private specialist healthcare provider offering advanced surgical services from a modern clinic in central Epsom.
The clinic is known for delivering high-quality, patient-centred care across outpatient and diagnostic services.
You will be joining a collaborative administrative team that supports a group of specialist consultants/GP’s and ensures the smooth, day-to-day running of a busy clinical environment
This is a front-line role where professional, attention to detail and a warm, respectful manner are essential in maintaining the high standards expected of a leading private medical practice

Key responsibilities

Manage front-desk operations including greeting patients, processing payments, and booking appointments
Coordinate outpatient clinics and ensure all appointments, approvals, and patient communications are handled efficiently
Maintain accurate records including insurance details, consent forms, and updated contact information
Liaise with specialist and external providers to book diagnostic tests and procedures
Monitor and respond top emails, phone calls, and incoming referrals in a timely and professional manner
Keep the reception and waiting areas tidy and welcoming; ensure all patients are attended to promptly
Order stationery and supplies; arrange couriers and manage mail distributions

You

Able to communicate clearly, professionally, and respectfully in person and in writing
Genuinely patient-focused with a high level of service and care
High personal standards and self-motivation; works well independently and as part of a team
Able to manage time well and handle changing priorities and tasks
Collaborative and helpful attitude across the wide team
High standard of personal presentation – neat, tidy, and professional at all times
Experience with medical software’s/systems advantageous

On Offer

Interested? Please don’t delay, apply now! – send your CV to Sue Brash by clicking APPLY

Medical Receptionist