BENEFITS
Job security + Last person there 29yrs

NO OVERSEAS BASED APPLICANTS please

Our client

Our client is a very successful global business established well over 100 years
A private family business operating out of Europe with representation in Mt Wellington, NZ
A smaller but incredibly successful company supplying products to large manufacturers (particularly food), construction companies etc
Not a corporate culture, more inclusive, ie a flat structure reporting to a fantastic Manager!

Role overview

Due to the retirement of their wonderful staff member after 29 years employment!!
You will be part of a total team of six, working alongside another customer services person, with varied responsibilities including support of sales, overview of purchasing, import and export duties
A small warehouse is onsite, manufacturing is offshore, as there are three categories of product sourced that provide specific manufacturing and other solutions to clients

Sales and Purchasing Duties:

Enter orders daily into the system, including orders for picking
Ensure that production orders have the appropriate job sheet and drawings raised
Checking for variances, make corrections, adjust and advise customer of any delays
Follow up despatch dates with production to ensure deadlines meet production schedule, monitoring stock

Importing/Exporting Duties:

Liaise with suppliers re arrival times of imported goods
Forward import docs to customs clearance agents
Ensure charges from shipper received and processed
Calculate landed cost of purchases using Product Costing form, enter received dates, receipt via Sybiz
Prepare export documentation, ensuring collection/distribution of goods is co-ordinated
Upon collection of goods, advise client of despatch etc
Keep on top of import/export guidelines and requirements

General Duties:

You

You will truly be a positive and proactive person, used to seeking solutions and working as part of a CSR team where the end result for the customer in manufacturing is the focus, as you will have extensive regular contact with these predominantly existing customers…managing expectations at times too (re delivery of product when sourced offshore, air/sea shipping time)…NOTE the Shipping side of the role can be taught
Product based customer service experience servicing the manufacturing sector or similar with some warehouse stock is required (not from the ‘service’ only sector pls)
Have great prioritisation skills, able to work quickly and effectively, juggling multiple tasks and demands
Be adaptable, flexible and enjoy using systems (An ERP system like Oracle is used, & MS Office, and integrated database systems)
Enjoy clearly communicating with a wide range of people with team management skills/ability

Offer

An excellent salary/incentive package also applies ie up to $75,000 plus an annual Bonus of up to 10%
Excellent working conditions, a warm and friendly small team who cover for each other when required
Parking onsite
30am to 4.30pm
Birthday ‘day’ off
Social, ie celebration of success, birthdays, recent winner ‘Country of the Year’ award!
Training on their ERP system
NOT a WFH role
Extensive processes/systems training provided eg it will be likely to include a trip to Australia for this (Note you must still have the required product CSR admin experience)

Please do send an updated resume through to Sue Brash by clicking Apply Now

Office Manager NZ